Effective Date: 03.11.26 Website: https://www.cleartonecollective.com Company: Clear Tone Collective (operating remotely within the United States)
Clear Tone Collective (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, engage with our services, or interact with our ads.
1. Information We Collect
We may collect the following types of personal information:
- Name
- Email address
- Zip code
- Church or organization name
- Job title or role
We may also collect additional technical data, including:
- IP address, approximate location, and device information
- Browser type and settings
- Pages viewed, actions taken, and session duration
- Usage data collected via cookies and similar technologies
- Live chat data: messages you send via our chat widget and related metadata (time, pages viewed while chatting)
2. How We Collect Information
We gather data through:
- Contact and inquiry forms
- Newsletter sign-ups
- Meta (Facebook/Instagram) lead forms
- Website cookies, tracking pixels, and analytics tools
- Live chat and visitor analytics provided by Zoho SalesIQ
- Other online forms or surveys
WordPress Notice: Our website is built on WordPress and may use plugins (e.g., form builders, analytics tools, or newsletter integrations) that collect and store user data in line with this policy.
3. Use of Information
We use your information to:
- Communicate and follow up on your inquiries (including via live chat)
- Deliver email newsletters and updates
- Improve our website, services, and user experience
- Personalize advertising and marketing
- Monitor site performance and detect/prevent abuse
- Fulfill legal or contractual obligations
4. Sharing Your Information
We do not sell your personal data. We may share data with trusted third parties (“service providers”) for operational purposes, such as:
- CRM and customer support systems
- Email marketing services
- Online advertising platforms (e.g., Meta Ads)
- Zoho SalesIQ (chat + visitor analytics)
All service providers are required to maintain the confidentiality and security of your data and may only process it on our instructions.
5. SMS Messaging & Opt-In Data
SMS Messaging & Opt-In Data
By providing your phone number and opting in, you consent to receive SMS messages from Cleartone Collective including service updates, reminders, and occasional marketing communications.
Message frequency varies. Message and data rates may apply.
You may reply STOP at any time to opt out or HELP for assistance.
SMS opt-in consent and phone numbers collected for SMS communication will not be shared with third parties or affiliates for marketing purposes.
We may share information with service providers solely to deliver messaging services.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to operate our site and improve performance. These include:
- Functional cookies (e.g., to keep the chat session running)
- Analytics/marketing tags (e.g., Meta Pixel; Zoho SalesIQ for visitor analytics and chat)
Consent & Preferences:
- For visitors in the United States, we currently track by default; continuing to use the site signifies your consent to cookies as described here.
- Visitors in jurisdictions that require prior consent (e.g., EU/UK) may see a cookie banner or preference manager. Where offered, you can accept, reject, or adjust categories before non-essential cookies load.
You can also control cookies in your browser settings. Blocking cookies may limit certain features (including chat).
Embedded Content: Pages on this site may include embedded content (e.g., YouTube, social posts, Google Maps). Embedded content behaves as if you visited the source site and may set its own cookies.
7. Zoho SalesIQ (Live Chat & Visitor Analytics)
We use Zoho SalesIQ to provide real-time chat support and to understand how visitors use our site. SalesIQ may set cookies to identify sessions, measure usage, and keep the chat running across pages. Chat transcripts are stored so we can respond, improve support, and maintain service quality. Zoho acts as our service provider and may process data on servers outside your state or country, subject to contractual safeguards. For more on Zoho’s privacy practices, visit Zoho’s website.
8. Data Security & Retention
We implement reasonable safeguards to protect your data against loss, misuse, and unauthorized access. We retain personal data only as long as necessary for the purposes described or as required by law (e.g., inquiry records, chat transcripts, or marketing preferences).
9. Your Rights (Including CCPA/CPRA)
If you are a California resident, you may:
- Know what personal data we collect
- Request access to or deletion of your data
- Correct inaccurate information
- Opt out of the “sale” or “sharing” of personal information (we do not sell personal data)
To exercise these rights, email hello@cleartoneco.com. We will verify and respond as required by law. Residents of other jurisdictions may have similar rights under local law.
10. Children’s Privacy
Our site and services are not intended for children under 13, and we do not knowingly collect personal data from minors.
11. Updates to This Policy
We may update this Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of the site after any changes constitutes acceptance of the updated terms.
12. Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, contact us at:
📧 hello@cleartoneco.com 🌐 www.cleartonecollective.com